Shipping Policy

Last updated: May 24, 2026

1. Shipping Regions

We ship orders worldwide from our partnered warehouses located in multiple regions. Available shipping options and prices for your address are shown at checkout after you enter your delivery details.

Some destinations may have limited shipping methods or longer transit times due to local postal services, customs procedures, or other regional conditions.

2. Processing Time

• Orders are typically processed and handed over to our logistics partners within 1–4 business hours after payment is confirmed.

• During peak periods, holidays, or due to high demand, processing may take longer. If we expect a significant delay, we will do our best to inform you.

3. Estimated Delivery Times

Estimated delivery times depend on the destination country, selected shipping method, and warehouse location. Typical delivery windows:

• Middle East & Kurdistan Region: usually 3–10 business days after dispatch

• Europe: usually 3–12 business days after dispatch

• North America: usually 5–15 business days after dispatch

• Asia-Pacific & Australia: usually 5–15 business days after dispatch

• Rest of World: usually 7–20 business days after dispatch

These timeframes are estimates and not guaranteed. Actual delivery may be affected by carrier delays, customs inspections, weather, or other factors outside our control.

4. Tracking Your Order

When your order ships, you will receive a shipping confirmation email with tracking information (where available).
Tracking updates may take 24–72 hours to appear after the package is scanned by the carrier.

5. Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination country and region

• Selected shipping method

• Weight, size, and quantity of items in your order

From time to time we may offer free or discounted shipping promotions, which will be clearly displayed on the website or at checkout.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country’s authorities.

• These charges are not included in our product prices or shipping fees.

• Any such additional costs are the responsibility of the recipient.

• Customs policies vary widely; please contact your local customs office for more information.

If a shipment is refused or returned due to unpaid customs charges, we may issue a refund excluding original shipping and any additional fees incurred, where applicable.

7. Wrong or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout.

• If an order cannot be delivered due to an incorrect, incomplete, or inaccessible address, the package may be returned or held by the carrier.

• If the package is returned to us or our logistics partner, we can reship it once a correct address is provided. Additional shipping fees may apply.

• If you choose not to reship, a partial refund may be issued excluding original shipping costs and any return fees charged by the carrier.

8. Lost, Delayed, or Stolen Shipments

If your order appears significantly delayed or tracking has not updated for an extended period:

1. Check with neighbors, building staff, or your local post office or pickup point.

2. If you still cannot locate the package, contact us at help@kurdistanone.com with your order number.

We will investigate with the carrier and, where appropriate, arrange a replacement or another suitable solution.
Packages marked as “delivered” by the carrier are considered delivered; in such cases we will review situations individually and may request a delivery confirmation or claim with the carrier.

9. Multiple Shipments

Depending on product availability and warehouse locations, items in the same order may ship in separate packages.
You will receive tracking information for each shipment if applicable.

10. Contact

For any questions about shipping, tracking, or delivery, please contact:

KURDISTAN ONE NETWORK
Email: help@kurdistanone.com